Right to Safety– These rights refer to the rights to be protected against the making of goods and services which are hazardous to life and property of the consumer.

These rights safeguard the consumer from the malpractice of the service providers.

In this act, there are six rights of a consumer.

‘Complaint’- According to Section-2(1)(c) of the act, ‘complaint’ is any allegation made by a consumer against any faulty service, a bad quality product or unfair trade practices.

‘Defect’- According to Section-2(1)(f) of the act, ‘defect’ means any fault, imperfection or shortcoming in the quality, quantity, potency and purity in standard which is to be maintained by law.

‘Service’- According to Section-2(1)(o) of the act, ‘service’ means any description or any facility which is provided to the potential users and in not rendered free of charge or under a contract of a potential service.

‘Consumer dispute’- According to Section-2(1)(e) of the act, consumer dispute is termed as a situation when a person denies the allegations filed against him in a complaint.

That person buying flour will not be a consumer.

For instance, a person goes to a shop and buys some flour from a shopkeeper in order to make bread for resale purpose.

This indicate the consumers are the last mark of the product chain.

‘Consumer’- According to Section-2(1)(d) of the Act, a consumer is a person who purchases any goods or services or hires services for his own use and not for the manufacture or resale of that good.

Now we will understand some basic terminology under this specific act. The only remedy that is available is to file a civil suit against those shopkeepers or the service provider. Before this act came to existence there was no such law which could protect the rights of a consumer. The Consumer Protection Act was implemented in the year 1986 to safeguard the rights of the consumer. Now, when those service providers give a poor-quality service or frauds the consumer, the Consumer Protection Act,1986 comes to force. Thus, there is a relationship between the consumer and the provider. This service can be a person buying fruits from a fruit seller or a person taking broadband service from a provider. A consumer is someone who takes a service from a service provider. In countries like India, customers or rather ‘consumers’ are treated as Gods. The Salient features of The Consumer Protection Act,1986

1986 the act